Cancellation & Refunds
Last updated 12 August 2026
Food is cooked to order, so timing matters. This page explains how cancellations and problems are handled today.
Cancelling an order
Your order reaches us as a WhatsApp message, so cancelling works the same way: reply on that conversation, or call 03 654 005, and ask us to cancel. If we have not started preparing, we cancel it at no cost.
Once the kitchen has started cooking, the food cannot be re-sold, so a cancellation at that point may not be possible.
Cash orders
Cash orders are paid on hand-over, so a cancelled order simply means nothing is charged.
Wish Money payments
If you already transferred to +961 3 654 005 and the order is cancelled or arrives wrong, contact us on the same WhatsApp conversation with your order number (AF-XXXXX) and the transfer reference so we can resolve it directly with you.
Wrong, missing or unsatisfactory items
Tell us on the WhatsApp conversation or by phone as soon as the order arrives, ideally with a photo. We will correct it — that is agreed with you case by case rather than through an automated refund, since this site processes no payments itself.
To be confirmed by the owner
The details below are intentionally not stated above, because they can't be verified from the ordering flow itself. Everything else on this page describes what actually happens today.
- The exact cut-off after which a cancellation is refused
- The preferred remedy for Wish Money cases: re-transfer, cash back, or credit on the next order
- Whether any fee applies to late cancellations or repeatedly refused deliveries